Frequently Asked Questions

Q: How do I update my subscription/credit card?
A:  Contact us at staff@ngongroad.org.

Q: Can multiple people share a sponsorship/communication with one student?
A: Right now, we can only allow one person to have a log-in and relationship with each student. We hope to add this functionality in the future.

Q: Can I see a list of my payment history?
A: Contact us at staff@ngongroad.org.

Q: I can’t see my students or the information I’m seeing is incorrect.
A: Fill out the form below and we will get back to you.

Q: Why does the portal take so long to load?
A: The portal can take up to 30 seconds to load especially if you sponsor more than one child. Thank you for your patience.

Q: How do I send a message?
A: Learn how here.

Q: How do I record a video?
A:  Watch a video tutorial here.

Request Help
If your questions weren’t answered above or if you are having trouble with some aspect of the portal, we want to help. Please fill out the fields below to send us a help request.